1. Introduction
Sina Ambalaj and Food Industry. Tic. Ltd. Ltd. We attach great importance to customer satisfaction. This Refund and Return Policy explains how to process refunds and returns for our products.
2. Return Conditions
- Return Period: You can return the products within [15] days from the date you received them. After the return period has passed, we cannot accept your return request.
- Product Status: The products you want to return must be unused, unopened and in their original condition. The product must be returned with its original packaging and labels.
- Non-Returnable Products: For health and hygiene reasons, opened food products and personal use products cannot be returned.
3. Return Process
- Refund Request: Your return request info@sinaambalaj.com You can notify us via e-mail. In your return request, you must specify your order number and the reason for the return.
- Return Approval: After your return request is evaluated, we will provide you with information on how to process the return. Return instructions and address for approved returns will be sent to you.
- Product Shipping: After your approved return request, you must send the product back in accordance with the instructions provided. The shipping fee will be our responsibility if the product meets the return conditions.
4. Refund
- Refund Period: Once the return is approved, the product price will be refunded within [7-14] business days. The refund period may vary depending on the method of payment.
- Refund Method: Refunds will be made using the same method the product was purchased (credit card, bank transfer, etc.). Refunds will be made using the same method as payment, and any processing fees will be deducted from the fee.
- Refund Amount: The product price will be refunded. Shipping costs will not be refunded unless the return is sent to us.
5. Wrong Item and Defective Products
- Wrong Product: If the wrong item was sent in your order, please contact us. Wrong items will be exchanged before being returned.
- Defective Products: If there is a defect or damage to the products, please let us know. Defective products will be replaced or refunded after inspection.
6. Communication
If you have any questions about our refund and return policy, please contact us. info@sinaambalaj.com You can reach us at.
Sina Ambalaj and Food Industry. Tic. Ltd.
